Terms & Conditions
Last updated: 29 September 2026
These Terms & Conditions apply to the use of the BigLift Cranes website and to enquiries, quotations, bookings and crane hire services provided by BigLift Cranes.
By using this website or engaging BigLift Cranes for crane hire or lifting services, you agree to these Terms & Conditions.
1. About BigLift Cranes
BigLift Cranes provides mobile crane hire and lifting services throughout Sydney, NSW.
Our services are available for construction projects, building work, equipment placement, material lifting, and other lifting requirements.
We work with builders, construction companies, contractors, trades, homeowners and other customers who require mobile crane services.
2. Enquiries and Quotes
Customers can contact BigLift Cranes to discuss their lifting requirements and request a quote.
Quotes are based on the information provided by the customer and the requirements of the proposed job.
Pricing may depend on factors including:
- Crane size and type
- Load weight and dimensions
- Lifting height and reach
- Site access
- Ground and site conditions
- Job duration
- Location
- Traffic and access requirements
- Additional equipment or services required
Quotes may be reviewed if the job requirements or site conditions change after the quote has been provided.
3. Providing Accurate Information
Customers are responsible for providing accurate and complete information about the proposed lifting work.
This may include:
- Load weight and dimensions
- Pick-up and placement locations
- Required lifting height and distance
- Site access information
- Ground conditions
- Overhead obstructions
- Power lines and other hazards
- Access restrictions
- Any other information that may affect the lifting operation
BigLift Cranes may request additional information or a site assessment before confirming the appropriate crane or lifting arrangement.
4. Crane Selection
The crane required for a job depends on the lifting requirements and conditions at the site.
Any crane size discussed during an initial enquiry is subject to confirmation based on the actual requirements of the lift.
BigLift Cranes may recommend a different crane or lifting arrangement where required based on operational or safety considerations.
5. Site Access and Conditions
Customers are responsible for providing accurate information about the proposed work site and any conditions that may affect crane access or operation.
This may include information about:
- Driveways and access points
- Roads and surrounding areas
- Overhead structures
- Power lines
- Ground conditions
- Nearby buildings
- Trees and other obstructions
- Site restrictions
If actual site conditions differ from the information provided, the job may need to be modified, delayed or rescheduled.
Additional costs may also apply where additional requirements arise.
BigLift Cranes may decline, postpone or stop a lifting operation if site conditions are considered unsafe or unsuitable.
6. Safety
All lifting operations must be carried out in accordance with applicable Australian laws, regulations, workplace safety requirements and relevant industry standards.
BigLift Cranes may take reasonable steps to protect workers, the public, equipment and property during lifting operations.
Where unsafe conditions arise, BigLift Cranes may delay, modify or stop the operation until the relevant safety concerns have been addressed.
7. Customer Responsibilities
Customers are responsible for:
- Providing accurate information about the lifting job
- Informing BigLift Cranes of known site hazards
- Providing reasonable access to the work area
- Ensuring the load is ready for lifting at the agreed time
- Obtaining any permissions or approvals that are the customer's responsibility
- Following reasonable site safety instructions
- Informing BigLift Cranes of any changes to the job requirements
Failure to meet these requirements may result in delays, additional charges or cancellation of the scheduled work.
8. Scheduling and Availability
BigLift Cranes will make reasonable efforts to attend jobs at the agreed time.
However, scheduling may be affected by circumstances including traffic, weather, site conditions, equipment availability, changes to previous jobs, emergencies and other circumstances outside our reasonable control.
Same-day and short-notice crane hire may be available depending on crane and operator availability.
Availability is not guaranteed until the booking has been confirmed by BigLift Cranes.
9. Changes to Job Requirements
Customers must notify BigLift Cranes as soon as possible if the requirements of a job change.
Changes may include:
- A different load
- Increased load weight
- A different lifting or placement location
- Changes to site access
- A different crane requirement
- Changes to the scheduled time
- Additional lifting requirements
Changes may affect the quotation, crane selection, availability and scheduling.
10. Weather and Unforeseen Conditions
Lifting operations may be delayed, postponed or stopped due to weather or other conditions that create an unsafe working environment.
Where circumstances outside BigLift Cranes' reasonable control affect a job, we will communicate with the customer regarding the available options.
11. Payment
Payment terms, rates and applicable charges will be communicated to the customer as part of the quotation or booking process.
Unless otherwise agreed in writing, customers are responsible for paying the agreed charges for services provided by BigLift Cranes.
Additional work, changes to the original job requirements or additional requirements at the site may result in additional charges.
12. Cancellation and Rescheduling
Customers should provide as much notice as possible if they need to cancel or reschedule a booking.
Cancellation and rescheduling arrangements may depend on the timing of the request, crane allocation, operator availability and other costs already incurred.
Any applicable cancellation or rescheduling charges will be communicated to the customer where relevant.
13. Delays
BigLift Cranes will make reasonable efforts to minimise delays.
However, delays may occur due to circumstances including traffic, weather, site access, customer readiness, changes to job requirements, equipment availability, safety concerns or other circumstances outside our reasonable control.
Where reasonably possible, BigLift Cranes will communicate with the customer regarding significant delays.
14. Website Information
Information published on the BigLift Cranes website is provided for general information purposes.
While we aim to keep website information accurate and up to date, we do not guarantee that all information will always be complete, current or free from errors.
Crane availability, service information and other website content may change without notice.
15. Third-Party Websites
The BigLift Cranes website may contain links to third-party websites.
These links are provided for convenience only. BigLift Cranes does not control third-party websites and is not responsible for their content, availability, privacy practices or terms and conditions.
16. Intellectual Property
Unless otherwise stated, the content published on the BigLift Cranes website, including text, images, graphics, logos and other materials, belongs to or is used by BigLift Cranes with permission.
You must not reproduce, copy, modify, distribute or commercially use website content without prior written permission, except where permitted by law.
17. Limitation of Liability
To the extent permitted by Australian law, BigLift Cranes will not be responsible for loss or damage arising from circumstances outside our reasonable control.
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights, guarantees or remedies that cannot lawfully be excluded under applicable Australian law.
18. Privacy
BigLift Cranes may collect personal information provided through this website or during the enquiry and booking process.
Personal information will be handled in accordance with our Privacy Policy.
19. Changes to These Terms
BigLift Cranes may update these Terms & Conditions from time to time.
The latest version published on this website will apply from the stated "Last updated" date.
20. Governing Law
These Terms & Conditions are governed by the laws applicable in New South Wales, Australia.
Any disputes arising in connection with these Terms & Conditions will be subject to the applicable laws and courts of New South Wales, Australia.
21. Contact Us
If you have any questions about these Terms & Conditions or BigLift Cranes' services, please contact us using the details below.
BigLift Cranes
6 Whitaker St
Old Guildford NSW 2161
Australia
Phone: 1300 024 454
Website:
https://www.bigliftcrane.com.au/
